You will receive a confirmation email with a summary of your order.

ou can cancel your order before receiving the confirmation email by writing to support@krisbeautyandcosmetics.com

A receipt will be sent via email after purchase. If you need an invoice, please writing to support@krisbeautyandcosmetics.com

Shipping costs are communicated before purchase and may vary.

We currently ship to Italy, Europe, and non-EU countries.

Delivery times, unless otherwise stated, depend on the destination:

• 1–2 business days within Italy and Europe
• 2–3 business days to non-EU countries
• 4–7 business days to the rest of the world

You’ll find all the details in your order confirmation email.

Mark “with reservation” on the delivery receipt and contact support@krisbeautyandcosmetics.com within 24 hours.

You have 14 days to exercise your right of withdrawal, with some exceptions.

Our goal is to ensure all products sold are of the highest standard and quality. However, if you wish to request a return, please email us at support@krisbeautyandcosmetics.com with your order number and a photo of the defect. Once we receive your request, we’ll arrange a replacement for you!

The refund will be processed within 14 days of the withdrawal confirmation, using the same payment method used for the purchase.

Yes, for example, for opened sealed products or customized items.

Yes, this is a necessary condition.

Credit card, Apple Pay, Google Pay, PayPal, bank transfer.

Yes, it is processed through secure connections and is not accessible by Kris.

No fees from Kris, but bank charges may apply.

ou can request it by writing to support@krisbeautyandcosmetics.com.