Supplier Details (i.e., operator of the e-commerce website)

The goods/services covered by these general terms and conditions are offered for sale by KRIS SRL, with registered office at Via Raffaele Cattaneo 2/A, VAT no. IT048080271, email: info@kris.srl, registered with the Chamber of Commerce of VENEZIA ROVIGO under registration number VE-452751 in the Business Register, hereinafter referred to as “IT04808080271” or “Seller,” through the website https://krisbeauty.it/ and/or other telematic communication methods.

The language used by KRIS SRL for the conclusion of the contract is English, and therefore, the Customer Service will also be available in that language.

1. Definitions

1.1 The term “electronic commerce contract” refers to a contract for the sale of goods and services concluded between the supplier/seller, i.e., the operator of the e-commerce site, and a customer or consumer, within the framework of a distance selling or service provision system (i.e., without the simultaneous presence of the parties), organized by the seller, who uses one or more telematic communication techniques for such contract.

1.2 The term “buyer” refers to the customer (VAT-registered entity) or the consumer as defined by Article 3 of Legislative Decree 206/2005 (Consumer Code), i.e., a natural person who purchases for purposes unrelated to any commercial or professional activity carried out.

1.3 The term “seller” (i.e., operator of the e-commerce website) refers to the entity indicated in the introduction who sells goods or provides services.

1.4 The term “consumer” refers to a natural person who places an order for personal purposes and unrelated to any professional, entrepreneurial, commercial, or artisanal activity possibly carried out.

1.5 The term “Professional” refers to any natural or legal person who places an order related to any of the aforementioned activities and who does not qualify as a consumer. In any case, a customer who provides a VAT number to info@krisbeautyandcosmetics.com and/or requests an invoice shall be considered a “Professional,” thereby limiting the statutory warranties as further detailed in Sections 6 and 7.

2. Subject of the Contract

2.1 Under this distance sales contract, the Seller agrees to sell and the Buyer agrees to purchase, via telematic means, the goods offered on the website www.krisbeauty.it, which are clearly indicated and described on the following page: https://krisbeauty.it/collections/skincare.

2.2 The product price – expressed in Euros, inclusive of VAT and any other applicable taxes – may vary depending on the specific requests of the Buyer. Therefore, the Seller reserves the right to communicate the final price in writing in response to the free and non-binding quote request submitted by the Buyer via the dedicated form available on the website.

2.3 Shipping costs and any additional charges (e.g., customs clearance), if applicable, are not included in the purchase price. However, they will be specified and calculated by the Seller during the purchase process before the order is submitted by the Buyer, and will also be included in the order summary document.

2.4 In any case, the Seller guarantees the Buyer that the price indicated at the time the order is finalized will not be subject to changes within the context of the same order.

3. Technical Steps for Contract Conclusion

3.1 The products, prices, and sales conditions displayed on the Website – within the limits of their availability – are expressed in Euros and do not constitute a public offer to consumers; therefore, they must always be considered indicative and subject to express confirmation via email by the Seller, which constitutes acceptance of the purchase order.

3.2 The sale prices referred to in the previous point include VAT and any other applicable taxes, as well as the total shipping cost to the address provided by the Buyer at the time of the order, provided the delivery address is located within Italian territory. In any case, the total shipping cost to the Buyer’s address is borne by the Buyer, unless otherwise specified and advertised on the website. The shipping cost will, in any case, be communicated to the Buyer before order confirmation.

3.3 The product price indicated on the website is final, except in exceptional cases where the Seller deems it necessary to revise the price. Such exceptional circumstances may include, but are not limited to, a sudden and unanticipated change in supplier pricing, unexpected variations in customs duties or currency exchange rates, or general shipping costs. In these exceptional cases, both Parties expressly agree to renegotiate the price via email exchange, acting in good faith and fairness, and taking into account the documentation proving the exceptional circumstances that led to the price revision.

3.4 The receipt of the order does not bind the Seller until the order is expressly accepted by the Seller via email. It is specified that upon receipt of the order, the system will automatically send a confirmation email summarizing the order received, which should not be considered as formal acceptance. The Seller will subsequently verify the availability of the selected product and will formally confirm and accept the order via a separate email.

3.5 The Buyer expressly grants the Seller the right to partially accept the submitted order (for example, in the event that some of the ordered products are unavailable). In such cases, the contract shall be considered finalized only for the goods actually sold.

3.6 The Buyer expressly declares that the purchase is being made for purposes unrelated to any commercial or professional activity that may be carried out.

4. Conclusion of the Contract

4.1 The Contract concluded through the Website is deemed finalized when the Buyer receives a formal order confirmation via email. This confirmation follows the automatic order summary email mentioned in Article 3.4 and represents the Seller’s acceptance of the order and readiness to proceed with fulfillment. The Contract is considered concluded at the registered office of the Seller.

4.2 Until the Buyer receives the confirmation email referred to in the previous point, they may cancel the order by sending an email to the Seller at support@krisbeautyandcosmetics.com, or by using any other method specified on the Website.

5. Payment and Refund Methods

5.1 To pay for the goods, the Customer may use one of the following methods: credit card (via the Shopify Payments platform, PayPal Express, Apple Pay, Google Pay, Shop Pay), or bank transfer. The use of these payment methods does not involve any additional charge from the Seller; however, the Buyer is responsible for any bank fees charged by their financial institution.

5.2 The total cost of the order, disclosed prior to order submission, will be fully charged once the payment transaction is successfully completed and confirmed by the system. In case of non-performance by the Seller (e.g., product unavailability, failed delivery, or lack of conformity), all amounts paid by the Customer will be fully refunded. Details on payment methods and timelines are provided during the ordering process.

5.3 If the Customer chooses to pay by credit card and fills out the appropriate fields on the third-party website of the payment service provider (Shopify Payments, PayPal Express, Apple Pay, Google Pay, Shop Pay), they authorize KRIS SRL to use the card and to charge the total purchase amount to the associated bank account.

5.4 The entire transaction is conducted via a secure connection directly linked to the banking institution that owns and manages the online payment service, to which KRIS SRL has no access.

5.5 The confirmation email received by the Customer serves as proof of purchase and for legal warranty purposes. If the purchase receipt is not attached to the confirmation email, the Customer may always request it by contacting Customer Service at support@krisbeautyandcosmetics.com.

5.6 Any refunds to the Buyer will be issued using one of the methods offered by the Seller, chosen by the Buyer, in a timely manner. In the case of exercising the right of withdrawal, as outlined in Clause 5 of this agreement, the refund will be made no later than 14 days from the date on which the Seller becomes aware of the withdrawal. The Seller may withhold the refund until the item has been received or until the Buyer has provided proof of its return, whichever occurs first.

6. Right of Withdrawal

6.1 Pursuant to Article 64 of the Italian Consumer Code, a Customer who qualifies as a consumer has the right to withdraw from the contract within 14 days from the delivery date of the goods, under penalty of forfeiture.

6.2 To exercise the right of withdrawal, the Customer must inform KRIS SRL — within the mandatory 14 calendar days from receipt of the goods — of their decision to withdraw from the contract by means of an explicit declaration, sent via registered mail with return receipt (Raccomandata A/R), possibly anticipated by email. Once the communication is received, KRIS SRL will assess whether the legal conditions for a refund are met. If the evaluation is positive, KRIS SRL will send the Customer a “Return Code” via email to the address provided during the website registration or order process. Upon sending the withdrawal notice, KRIS SRL will refund the Customer for all payments made, including delivery costs — excluding any banking and/or payment intermediary fees — without undue delay and, in any case, within 30 days from the date KRIS SRL was informed of the Customer’s decision to withdraw. Refunds will be made using the same payment method used for the initial transaction.

6.3 The Customer explicitly acknowledges and agrees that the integrity of the returned product is an essential condition for exercising the right of withdrawal. If the Customer notices any issues upon delivery (e.g., damaged packaging, missing and/or defective items), these must be reported in writing on the courier’s delivery receipt with the note "with reservation" and must contact support@krisbeautyandcosmetics.com within 24 hours of receipt. No refunds will be issued for damaged or missing products unless reported within this time frame. Additionally, perishable items or similar products are excluded from the right of withdrawal (see next paragraph).

6.4 Exclusions from the Right of Withdrawal

In addition to the cases involving non-consumer clients and/or those requesting an invoice (i.e., Professionals), the right of withdrawal is excluded in the following cases, pursuant to Article 59, letter d) of the Italian Consumer Code:

• orders for customized or clearly personalized products;
• supply of perishable goods;
• orders of sealed products that are not suitable for return for hygiene or health protection reasons and that have been opened after delivery;
• products damaged for reasons other than transportation.

7. Delivery Times and Methods

7.1 Products will be shipped to the delivery address provided by the Customer at the time of the request made to the Seller.

7.2 Delivery of the product to the Customer, or to a person designated by the Customer, by the Seller or the appointed courier, transfers ownership and the risk of loss or damage of the products to the Customer.

8. Limitations of Liability

8.1 The Seller shall not be held liable for any service disruptions due to force majeure, in case it fails to fulfill the order within the contractual timeframe.

8.2 The Seller shall not be liable to the Buyer, except in cases of willful misconduct or gross negligence, for service failures or malfunctions related to internet usage outside the Seller’s or its subcontractors’ control.

8.3 The Seller shall not be liable to the Buyer, except in cases of willful misconduct or gross negligence, for any damages and/or deterioration of the product once delivery has taken place.

8.4 No compensation shall be due if the injured party was aware of the product defect and the related danger and voluntarily exposed themselves to it.

8.5 In any case, the injured party must prove the defect, the damage, and the causal link between the two.

8.6 The Seller shall not be liable for any damages, losses, or costs incurred by the Buyer due to non-performance of the contract for reasons not attributable to the Seller. The Buyer shall only be entitled to a full refund of the paid price and any incurred accessory costs.

8.7 The Seller assumes no liability for any fraudulent or illegal use of credit cards or other payment methods by third parties, provided it has taken all possible precautions.

8.8 The Seller is not responsible for failed delivery if the Customer is unavailable at the agreed address and time of delivery.

8.9 The Buyer cannot be held responsible for delays or errors in payment if they can prove the payment was made within the agreed time and by the specified method.

9. Product Warranty

9.1 Pursuant to Articles 130 and following of the Italian Consumer Code, KRIS SRL is liable for any conformity defects existing at the time of delivery, provided such defects become apparent within two years from that date. In such case, the Consumer must report any non-conformity, under penalty of forfeiture, within two months from discovery, by sending an email including a description of the defect and/or non-conformity found, along with a copy of the purchase receipt.

9.2 If the defect concerns products that are perishable or have a shorter shelf life (e.g., serums, creams, toners, cleansers), the defect must be reported within 12 hours of delivery.

9.3 Upon receiving the notification, KRIS SRL will assess the reported non-conformities and decide whether to authorize the return of the products. If so, the company will provide a return authorization email with a “Return Code” sent to the address provided by the Customer during the website registration or ordering process. Authorization to return the products does not constitute acknowledgment of non-conformity; the existence of the defect will be verified after the return. Products authorized for return must be sent back by the Customer, along with a copy of the return authorization communication and the “Return Code,” within 14 (fourteen) days of the non-conformity report, to the following address: support@krisbeautyandcosmetics.com.

9.4 If the Seller is required to refund the Customer for the purchase price and delivery costs, the refund will be made using the same payment method used for the original purchase.

9.5 If the Customer has purchased as a Professional, they will only be entitled to the legal warranty for defects under the Italian Civil Code.

10. Buyer’s Obligations

10.1 The Buyer agrees to pay the purchase price as per the terms and deadlines stated in the contract.

10.2 Upon completion of the online purchase procedure, the Buyer agrees to print and keep a copy of this contract if deemed necessary. The Buyer acknowledges having reviewed and accepted all information contained in this contract, as confirmation is mandatory before completing the purchase.

10.4 The Buyer agrees to provide, when requested by the Seller, a valid and complete delivery address to enable successful product delivery by the carrier.

11. Termination Causes

11.1 The obligations under Article 10 assumed by the Buyer, as well as the guarantee of successful payment made using the methods referred to in Article 5, and the proper fulfillment of the Seller's obligations under Article 6, are essential. Therefore, by express agreement, the failure to fulfill even one of these obligations — unless due to force majeure — will result in the automatic termination of the contract under Article 1456 of the Italian Civil Code, without judicial intervention.

12. Processing of Buyer’s Personal Data

12.1 In accordance with EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003, the Seller informs the Customer — under Article 13 of the GDPR — that any data provided or acquired while fulfilling requested services will be processed in compliance with privacy laws and principles of lawfulness, fairness, transparency, and protection of the Customer’s confidentiality and rights.

12.2 The Data Controller is KRIS SRL.

12.3 Data Processed, Purpose, and Legal Basis

Personal identification data may be processed, such as name, surname, tax code, address, phone/fax number, email, and payment information, for the following purposes:

1. To fulfill pre-contractual and contractual obligations;
2. To comply with legal or regulatory obligations, EU legislation, or requests from judicial authorities;
3. To exercise the Controller’s rights (e.g., right of defense in legal proceedings);
4. With specific consent, for marketing purposes (sending emails, SMS, newsletters to promote products or services offered by the Controller).

The legal basis for processing:

• Points 1 and 2: performance of the contract or legal obligation;
• Point 3: legitimate interest of the Controller;
• Point 4: consent freely given by the Customer.

12.4 Nature of Data Provision

Providing personal data is optional. However, failure to provide data (in whole or in part) may make it impossible to establish or continue the contractual relationship.
Data for marketing purposes is also optional. The Customer may choose not to provide data or withdraw consent at any time, in which case they will no longer receive newsletters or promotional materials.

12.5 Recipients or Categories of Recipients

Customer data is processed by the Data Controller’s internal personnel (employees, collaborators, etc.) who are trained and authorized.
Where necessary, Customer data may be processed by third parties as Processors (under Article 28 GDPR) or as independent Controllers, specifically:

• Professionals, firms, associations for administrative, tax, or legal support;
• Public institutions and authorities as required by law;
• Banks and financial entities for payments and refunds, and for managing electronic payments or debt recovery;
• Messaging and e-commerce platform providers;
• Couriers and/or other shipping agents for product delivery.

In all cases, Customer data will not be disclosed to the public.

12.6 Data Transfer to Non-EU Countries or International Organizations

There is no planned transfer of Customer data to non-EU countries or international organizations in the context of this contractual relationship.

12.7 Data Retention Period

For purposes listed under points 1, 2, and 3, data will be retained for the duration of the contractual relationship and, afterward, for the period required by law for accounting, tax, civil, and legal purposes.
For point 4 (marketing), data will be retained until consent is withdrawn or the Customer exercises their right to deletion.

12.8 Data Subject Rights

As a data subject, the Customer has the following rights under Articles 7, 15–21, and 77 of the GDPR:

• Right of access (Art. 15): to confirm and access personal data;
• Right to rectification (Art. 16): to correct inaccurate or incomplete data;
• Right to erasure (Art. 17): to delete data without undue delay;
• Right to restriction of processing (Art. 18): in specific circumstances;
• Right to data portability (Art. 20): to receive and transmit personal data;
• Right to object (Art. 21): to oppose data processing on legitimate grounds or for direct marketing;
• Right to withdraw consent (Art. 7): at any time without affecting previous lawful processing;
• Right to lodge a complaint (Art. 77): with the Italian Data Protection Authority at Piazza Venezia 11, 00187 Rome (RM).

The Customer may exercise these rights by sending a registered letter to:
Kristjan Shadi, Via Raffaele Cattaneo 2/A, 30173 MESTRE (VE).

Exercising these rights is free of charge (Art. 12 GDPR), unless requests are clearly unfounded or excessive, in which case the Controller may charge a reasonable administrative fee or refuse the request.

13. Contract Storage Method

13.1 The Seller informs the Buyer that this contract can be printed or stored on the Buyer’s own devices.
13.2 Pursuant to article 12 of Legislative Decree no. 70/2003, the Seller informs the Buyer that every order sent is stored digitally on the Seller’s service provider’s server (Sendinblue), according to confidentiality and security criteria.

14. Communications and Complaints

14.1 Written communications addressed to the Seller and any complaints shall be considered valid only if sent to the following email address: info@krisbeautyandcosmetics.com, or via certified email (PEC) at kris-srl@pec.it. The Buyer indicates in the registration and/or order form their residence or domicile, telephone number, or email address to which they wish to receive communications from the Seller.

15. Dispute Resolution

15.1 All disputes arising from this contract shall be subject to an attempt at conciliation before the mediation body of the Venice Chamber of Commerce and resolved according to the conciliation rules adopted by the same.
15.2 Should the parties decide to refer the matter to the ordinary judicial authority, the competent court shall be that of the consumer’s place of residence or elected domicile.

16. Available Languages

16.1 The available language on the website is Italian.

17. Governing Law and Reference

17.1 This contract is governed by Italian law.